Privacy Policy for Copier Repair Des Moines

(A Clear Choice Technical Services Partner)

Effective Date: December 11, 2025

Applicable Area: Des Moines Metro Area, Iowa

Your privacy is paramount. This Privacy Policy describes how Copier Repair Des Moines (referred to as “we,” “us,” or “our”), a local partner of the Clear Choice Technical Services national network, collects, uses, and protects your personal information when you use our website, contact us, or utilize our office equipment repair and maintenance services in the Des Moines area.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”).

A. Information You Provide Directly

This information is collected when you call us, fill out a contact form, request a quote, or sign a service contract.

Category of DataExamples of Data CollectedPurpose of Collection
Contact InformationName, Business Name, Physical Service Address (Des Moines area), Email Address, Phone Number.To schedule service, dispatch technicians, send invoices, and communicate updates.
Service InformationType/Model of equipment (copier, printer), Service History, Reported Issues, Usage Data (for contracted services).To provide and manage the requested repair or maintenance service effectively.
Financial InformationBilling Address, Payment Details (processed securely by third-party processors).To process payments for services rendered.
CorrespondenceRecords of emails, chats, and calls with our support team.To manage and improve customer support and record transactions.

B. Information Collected Automatically

When you visit our website, certain data is automatically collected via cookies and tracking technologies.

  • Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and the website you visited before and after ours.
  • Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our website and hold certain information. This helps us analyze website traffic and deliver targeted service information.

2. How We Use Your Information

We use the collected information for the following business purposes:

  • To Provide Services: To fulfill our contractual obligation to provide expert copier and printer repair, maintenance, and support services in the Des Moines Metro area.
  • Communication: To notify you about your service appointment, changes to our services, or promotional offers we believe may interest your business.
  • Improvement: To monitor the performance of our website and services, diagnose technical issues, and improve the quality of our customer support.
  • Security & Legal Compliance: To detect and prevent fraud, protect the security of our systems, and comply with all applicable legal requirements in the State of Iowa.

3. Sharing Your Personal Information

We do not sell your Personal Information. We share your information only as necessary to conduct our business operations:

  • Clear Choice Technical Services Network: We share necessary information with our parent organization, Clear Choice Technical Services, to utilize the national network of certified technicians and resources that back our local Des Moines services.
  • Third-Party Service Providers: We use trusted third parties to perform functions on our behalf, such as IT hosting, payment processing, customer management (CRM) software, and dispatching services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law, subpoena, or government request in response to a legal process.
  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the new owner.

4. Data Security

We employ reasonable physical, electronic, and administrative procedures to safeguard and secure the information we collect online and offline.

  • All sensitive financial information (like credit card data) is handled by PCI-compliant third-party payment processors and is not stored directly on our servers.
  • Access to customer data is strictly limited to authorized personnel who require the information to perform their duties.

5. Your Choices and Rights

You have rights regarding your Personal Information:

  • Access/Correction: You may request access to the Personal Information we hold about you and ask us to correct any inaccurate data.
  • Opt-Out of Marketing: You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.
  • Cookies: You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website.

6. Policy Updates

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Local Business Information:
Copier Repair Des Moines
2600 Grand Ave, Des Moines, IA 50312
Phone: (515) 512-4288
Email: sales@clearchoicetechnical.com

Last Updated: December 2025